365 day return policy for any reason
FREE shipping on orders over $75
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315-257-1021 - (business days 9 - 5 est)
Delivery
I haven't received my order yetDelivery usually takes 4 - 6 business days but in exceptional cases it can be slightly longer. We hope you can be a little patient if there's a slight delay....Read more When will my package arrive?Your package should arrive within 4-6 business days. However, delays with the courier company do occasionally happen.
Please have a look at the "Your order w...Read more How does Track & Trace work?Please check the "Your order has been shipped" email, that will contain your tracking link and number. If you didn't receive this email, please check your spam...Read more How will my order be shipped? (shipping options)Orders of $75 and more
We offer FREE shipping on all orders of $75 or more. Shipping takes 4-6 working days for 97% of the orders, but in exceptional cases can...Read more Received wrong itemIf you received the wrong item or are missing 1 or more items from your order, please contact us and include the following information if possible:
Your orde...Read more Item missing from your orderIf there’s an item missing from your order, please contact us and include your order number and the name of the missing item.
We'll send out a replacement i...Read more Received broken/faulty itemEverything in our warehouse goes through strict quality control.
If you’ve received a broken or faulty product, we're terribly, terribly sorry. We'll get thi...Read more Not home for delivery?Orders shipped with Standard Shipping
Small orders are shipped in a padded envelope and will just fly straight into your mailbox. If the package doesn't fit yo...Read more How is my order packed?The most important thing for us is that your order arrives at your doorstep safe and sound.
Your items will be packed in either a padded envelope or cardboar...Read more Can I pick up from your shop?Unfortunately, the only place you would be able to pick up your order is at Trendhim headquarters in Horsens, Denmark. This is where we have our warehouse....Read more
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