Receive before Valentine – order a digital gift card by Monday, February 13

Return within 365 days - no questions asked!
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872-713-7578 - (business days 9 - 5 est)
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  1. Customer support
  2. Delivery
  3. I haven't received my order yet

I haven't received my order yet

Delivery usually takes 4 - 6 business days but in exceptional cases it can be slightly longer. We hope you can be a little patient if there's a slight delay.

Please see your "Order was shipped" email, to find tracking link for your package. If you don't know how tracking works, have a look at: How does Track & Trace work to see where your package is, and what might be causing a delay.

If it hasn’t arrived after 10 working days, please follow these steps:

  1. Please check your order confirmation email for the exact address we've shipped your order to. Is it 100% correct?
  2. Please contact us, and tell us if there's any problem with your address. Our awesome customer service team will help you out and get in touch with the courier company.
  3. If the courier somehow lost your package, we will reship your order.

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We’re available 9 - 5 EST on business days