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  1. Customer support
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  3. How does Track & Trace work?

How does Track & Trace work?

Please check the "Your order has been shipped" email, that will contain your tracking link and number. If you didn't receive this email, please check your spam folder. If you can't find it there, please contact us and we will resend the email.

Shipping via UPS

It can take up to 48 hours before your package has been registered with UPS and you will be able to track it.

If you have your UPS tracking number, you can track it here:

Shipping via DHL Express

You should be able to see tracking information within a few hours.

If you have your DHL tracking number, you can track it here:

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We’re available 9 - 5 EST on business days