Return within 365 days - no questions asked!
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872-713-7578 - (business days 9 - 4 est)
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  1. Customer support
  2. Returns
  3. How do I return or exchange a product?

How do I return or exchange a product?

Our return process consists of three simple steps: 1) Fill out our online return form, 2) Send the package, and 3) Handling at our Warehouse

Step 1. Fill out our return form & print it

  • Go to
  • Fill out the order number and postal code, click login
  • Select the products you want to return
  • Choose the products you would like in exchange or choose to receive a refund for the products you are returning
  • Download your return form and shipping label
  • Print it

  • The return papers will also be sent to the email address used on the order.

    Step 2. Send product(s) back to us.

  • Put the printed return form in the package/envelope together with the products
  • Fold or cut the shipping label to fit the package/envelope
  • Attach the shipping label to the outside of the package or envelope
  • Drop off the package/ envelope with the carrier

  • Check the name of the carrier on the shipping label – make sure to drop off at the correct service point.
    If there is no carrier mentioned, it can be dropped off with your national postal service.

    STEP 3. Handling at our warehouse

    If you chose to exchange products and the new products are in stock, they will be shipped out to you the same day. You will receive an email confirming the shipment of the new products.
    Please note! We do not reserve stock.
    So if you choose an exchange and the new products are not in stock when we receive your return package, we will automatically send you an electronic voucher instead.

    If you chose a refund, you will receive an email confirmation when the refund has been processed. The money should reach you within 3-4 working days. In case the refund is taking longer, please contact us.

    Remember though that if you have chosen a refund, you will be liable for the return fees.

    If any doubts contact us either use our contact form or give us a call.

    What if the post office does not accept the shipping label?

    If the courier does not accept your shipping label, please contact us. One of our supporters will get back to you to fix the situation.

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    We’re available 9 - 4 EST on business days